Navia Logistics was growing but experiencing the pain points that come with growth in freight forwarding: workloads that spiked unpredictably, processes that were hard to hand off, and a team that was skilled but not operating from a shared system.
As Navia's volume increased, the informal coordination mechanisms that worked at smaller scale stopped working. Work was being done in the wrong order. Some team members were overloaded while others had capacity. Problems were being discovered at the worst possible moment, when the customer was already affected.
The underlying issue wasn't the team. It was the absence of a system that made the flow visible and gave people a shared way of deciding what to work on next.
ViAGO implemented CargoWise productivity tools across the Navia operation, configuring the workflow engine to make work visible, prioritised, and balanced across the team.
Alongside the CargoWise implementation, ViAGO delivered Black Belt in Thinking (BBIT) training across the business. The aim: give the team the thinking skills to use the new system well, and to handle the judgement calls that no system can make for them.
The combination matters. A productivity tool tells you what's happening. BBIT gives your people the thinking skills to decide what to do about it.
Thus far results have been very positive and we have seen a lot of our initial pain points disappear or substantially reduced.
We've done this across freight forwarding and customs brokerage operations at scale. If you're on CargoWise, we can tell you quickly what configuration would give you the same visibility.