What's live in CargoWise right now, what each feature does, and what it takes to implement properly. Updated as new features go live.
Current as of May 2026
The highest-volume, most error-prone work in a forwarding operation. Both features below replace manual data entry with AI-driven extraction directly into CargoWise jobs.
Executed via eDocs, the AI reads commercial invoices and automatically parses and allocates data directly to jobs. Goods descriptions, quantities, values, country of origin — all extracted without manual keying. Accuracy improves as the system processes more documents from each supplier.
Requires the job to have eDocs configured correctly and the document type set to Commercial Invoice with parsing enabled. One of the highest-impact features available in the Value Pack for forwarding operations.
Supplier invoices submitted by upload or via email are processed automatically through the Payables Invoice Processing Portal. Invoices are matched to job and financial records before posting. Routine invoices are applied automatically. Exceptions are flagged for review.
Two features that reduce the time and risk on compliance-critical tasks. Both involve human confirmation at the point of statutory responsibility.
Agentic AI commodity risk screening. The AI agent researches the goods, consignor and consignee against sanctions lists, denied party registers, dual-use controls, CITES and trade restrictions before returning a risk assessment with clear reasoning. Available in Bookings, Shipments and Consolidations.
Risk levels are High, Medium or Low. High risk flags are surfaced with specific reasoning so the operator knows exactly what triggered the result. All changes to job compliance status are logged with a full audit trail.
An interactive AI agent that guides customs brokers and operators through tariff classification with full BorderWise integration. The assistant asks clarifying questions about the product, then suggests one to three HS codes with justification and direct links to the relevant tariff entries.
Human confirms the code at lodgement. Statutory responsibility stays with the broker. Accessed directly from within a Customs Declaration record in CargoWise.
Reducing the time operators spend looking for answers.
AI-powered support built directly into CargoWise. Operators can ask questions about how CargoWise works and get contextual answers without leaving the system or searching documentation. Reduces interruptions to senior staff and speeds up onboarding for new operators.
Getting the most from Workflow AI in the CargoWise Value Pack requires the right workflow configuration underneath it. We assess your setup and make sure everything is positioned to work properly.
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