What freight forwarding operations look like when Automate, Delegate and Accelerate are all working together inside CargoWise.
In a well-configured CargoWise operation, work splits into three distinct streams. Agents handle the predictable, high-volume, low-complexity tasks: document processing, compliance screening, tariff classification, without an operator touching them. Scheduled reviews happen at defined checkpoints: customs lodgement, billing sign-off, anything with statutory or financial weight. And then there are escalations — unexpected exceptions that agents could not resolve, surfaced to a human who needs to make a fast, informed decision. That last category is where your operation either holds together or falls apart.
CargoWise's workflow engine maps every job type as milestones, tasks and triggers. When this is configured properly against your SOPs, every step of every shipment runs consistently. Milestones and tasks make the process clear and followable. Triggers handle the automation layer: status updates sent, documents requested, notifications fired, without anyone having to drive it manually. When the configuration is not there yet, AI agents amplify the problems rather than solve them. This is where ViAGO lays the groundwork.
The defined stages every job moves through. Origin, docs received, customs lodged, cleared, delivered, billed. Every job type has its own milestone sequence, configured to match your SOPs.
The work items attached to each milestone. Who does what, in what order, before the job can progress. Tasks make the work visible and assignable without anyone having to ask what comes next.
The automation layer. When an event fires in CargoWise — a milestone completed, a document received, a deadline hit — triggers send notifications, generate documents and route tasks automatically. Day or night.
Once the operational process is dialled in, AI agents are ready to take on the high-touch, high-volume, low-complexity work. Document processing, compliance screening, tariff classification — handled without an operator touching them. The agents that do this are built into CargoWise today. Getting them ready to perform requires the workflow foundation from Step 1 to already be in place.
Reads commercial invoices and extracts line-item data directly into the job. Eliminates manual keying on one of the highest-volume, most error-prone tasks in a forwarding operation.
Screens parties, commodities and countries against trade sanctions and restricted party lists. Flags shipments that need human review before goods move across borders.
Suggests HS codes based on cargo description and origin. Human confirms at lodgement. Statutory responsibility stays with the broker.
Keep up with what CargoWise AI can do today. We update this page as WiseTech ships new features.
Current CargoWise AI Features →When agents handle the routine, human work changes. Reviews and escalations become the whole job. Volume is unpredictable, priorities shift fast, and the pressure to act on the right thing at the right time is higher than ever. PAVE gives operators a real-time view of every job's status, priority and buffer position, including current task load against available capacity. They always know what deserves their attention next. Managers see risk before it becomes a service failure.
Real-time view of every job's status and priority. The primary operator interface. Operators stop guessing what to work on next. The board tells them, based on where the system needs them most.
Governs when work is released and sequenced through operations. Green, amber and red zones surface risk early — when there is still time to act, not after the damage is done.
KPI dashboards give managers a factual view of system health. Throughput, flow rates, exception patterns. The data to improve the operation systematically, not by instinct.
We assess your current workflow configuration, map it against the three steps, and tell you exactly what needs to change before AI agents can do their job properly.
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