Like most freight forwarders Mainfreight has always sought out ways to improve the efficiency of our operations. This is a continuing process that will never end.
However we can often fall into making process changes on the fly because of a shipment being missed or a service failure that should not have happened.
Robert CotterBusiness Solutions and Process Manager, Mainfreight
Four things were named at the outset:
The promise of the visualisation of where shipments were in the process life-cycle and the ability to see possible problems before they escalated was what CargoWise One Productivity Suite offered, and we were happy to take on the challenge of implementing it into our business.
One of the key benefits experienced was the planning and implementation component of the project. It enabled our teams to sit down and analyse the full process and start to fully understand the dependencies that different areas had on each other.
Robert CotterBusiness Solutions and Process Manager, Mainfreight
We have 5 key KPIs we focus on and the increase on each of these KPIs was substantial. We could clearly see improvements that although not totally due to CargoWise One, we could see that the increases correlated to when the productivity tools were fully implemented into our business.
Robert CotterBusiness Solutions and Process Manager, Mainfreight
The ability to seamlessly build a workflow that covers the life-cycle of a freight movement that is handled by multiple areas of our business has helped smooth the workload and avoid large peaks and troughs.
An unexpected but welcome benefit was the leadership and development of our team. Having the team engaged in the planning and implementation has given people an opportunity to shine and showcase their capabilities. This has given us the confidence that our next group of leaders are coming through.
Robert CotterBusiness Solutions and Process Manager, Mainfreight
CargoWise One Productivity Suite is not a set and forget system. We are continually looking at ways to improve and we are using the tools to help highlight bottlenecks, constraints and possible problems.
Robert CotterBusiness Solutions and Process Manager, Mainfreight
We've done this across freight forwarding and customs brokerage operations at scale. If you're on CargoWise, we can tell you quickly what configuration would give you the same visibility.