AGENTS
The routine, handled
Predictable, high-volume, low-complexity tasks: document processing, compliance screening, tariff classification, all done without an operator touching them.
What freight forwarding operations look like when Automate, Delegate and Accelerate are all working together inside CargoWise.
In a well-configured CargoWise operation, work splits into three distinct streams, and the third is where your operation either holds together or falls apart.
Predictable, high-volume, low-complexity tasks: document processing, compliance screening, tariff classification, all done without an operator touching them.
Defined moments where a person signs off: customs lodgement, billing sign-off, anything with statutory or financial weight.
Unexpected exceptions agents couldn't resolve, surfaced to a human who needs to make a fast, informed decision. This is where the pressure lands.
CargoWise's workflow engine maps every job type as milestones, tasks and triggers. Configured properly against your SOPs, every step of every shipment runs consistently. When the configuration is not there yet, AI agents amplify the problems rather than solve them. This is where ViAGO lays the groundwork.
The defined stages every job moves through. Origin, docs received, customs lodged, cleared, delivered, billed. Every job type has its own milestone sequence, configured to match your SOPs.
The work items attached to each milestone. Who does what, in what order, before the job can progress. Tasks make the work visible and assignable without anyone having to ask what comes next.
The automation layer. When an event fires in CargoWise (a milestone completed, a document received, a deadline hit), triggers send notifications, generate documents and route tasks automatically. Day or night.
Once the operational process is dialled in, AI agents take on the high-touch, high-volume, low-complexity work. The agents that do this are built into CargoWise today. Getting them ready to perform requires the workflow foundation from Step 1 to already be in place.
Available today · CargoWise Value PackReads commercial invoices and extracts line-item data directly into the job. Eliminates manual keying on one of the highest-volume, most error-prone tasks in a forwarding operation.
Screens parties, commodities and countries against trade sanctions and restricted party lists. Flags shipments that need human review before goods move across borders.
Suggests HS codes based on cargo description and origin. Human confirms at lodgement. Statutory responsibility stays with the broker.
Keep up with what CargoWise AI can do today. We update this page as WiseTech ships new features.
Current CargoWise AI Features →When agents handle the routine, human work changes. Reviews and escalations become the whole job. Volume is unpredictable, priorities shift fast, and the pressure to act on the right thing at the right time is higher than ever. PAVE gives operators a real-time view of every job's status, priority and buffer position. Managers see risk before it becomes a service failure.
Real-time view of every job's status and priority. The primary operator interface. Operators stop guessing what to work on next. The board tells them, based on where the system needs them most.
Governs when work is released and sequenced through operations. Green, amber and red zones surface risk early, while there is still time to act rather than after the damage is done.
KPI dashboards give managers a factual view of system health. Throughput, flow rates, exception patterns. The data to improve the operation systematically, not by instinct.
Workload smoothed out, and an unexpected benefit in the leadership that came through with it.
Read the story →Jobs completing in the right order, and a team that could finally see what was coming rather than what was already late.
Read the story →CargoWise One productivity tools plus Theory of Constraints across the business: the system and the thinking together.
Read the story →We assess your current workflow configuration, map it against the three steps, and tell you exactly what needs to change before AI agents can do their job properly.