Our business grew from five or six people, where you knew where every job was, to 20-plus where suddenly you weren't across every customer or every job. PAVE changed that.
I.H. Hunter is a specialist freight forwarder and customs broker. Like most firms at their stage of growth, the challenge wasn't capability. It was visibility. The operation was running on experience and informal coordination rather than a system that made the flow visible and manageable.
ViAGO worked with the I.H. Hunter team to implement CargoWise productivity tools and bring the same discipline to their operation that had worked across other freight forwarders, building workflow visibility across the shipment lifecycle and giving the team a shared system for prioritising work.
The implementation was done collaboratively with the team. The people who understand where the friction is are the operators. The configuration reflected that.
The I.H. Hunter story in their own words: the challenge they faced, the work they did with ViAGO, and what changed.
We've done this across freight forwarding and customs brokerage operations at scale. If you're on CargoWise, we can tell you quickly what configuration would give you the same visibility.